Refund policy

Damaged or Defective Products

If your product arrives damaged or defective, contact us within 72 hours of delivery at hello@nectelle.com with images.
We will arrange for an exchange or provide a suitable resolution.

Customer-Initiated Returns

Returns due to personal preference must be reported within 48 hours of delivery.
Refunds will be processed minus shipping charges for both ways.
Returns must be sent back in original packaging, undamaged, and in sellable
condition.
Refunds will only be approved after we receive the returned goods in their
original condition.

Non-Returnable & Final Sale Items

Products purchased on sale or discounted prices are not eligible for return or exchange.
Used or opened products cannot be returned.

How to Request an Exchange or Return

Email hello@nectelle.com with your order
number, reason for return, and photos (if applicable).
Once approved, we’ll guide you through the next steps.